FAQ: Asked & Answered
How secure is the information I place on the website?
We have designed this website and our computing systems to ensure the highest level of security possible. Our web servers establish a secure connection to your computer whenever you submit sensitive personal information. This prevents information from being intercepted as it travels across the Internet to our servers.
The information we receive from you is stored only as long as is necessary to provide the services you request and the personal support you deserve. We do not store any credit card or financial account information in our databases that could later be used to compromise your account. Personal information you may supply will not be sold, or otherwise made available to anyone outside of Cookies On Call, LLC.
When will my order be shipped?
Orders are shipped within 72 hours of receipt. Orders are baked fresh and shipped Monday through Friday by 3pm, with the exception holidays. If orders are placed when we are closed, we will ship out the next business day.
How will my order be shipped?
We ship USPS Priority Mail from Saugatuck Michigan. Arrangements can be made for overnight shipping by calling us at 269-857-3065. We will make every effort to accommodate your request for a specific arrival date for a special event.
Where can my order be shipped?
We ship our cookies everywhere. Domestic and International. Within the United States, including Alaska, Hawaii and Puerto Rico and Armed Forces APO's.
Why should I create an Account?
When you create an account you provide your billing information to us just once. An account allows you to send cookies to as many different people or locations that you would like without entering your billing information each time. We keep this information private and secure. You will receive your own secure password that will allow you to log in and shop quickly and securely at any time.
Why do you need my email address?
We use your e-mail address only to provide you with an automatic order confirmation. We respect your privacy and assure you that Cookies On Call! protects all of our customers' information. We do not sell information, share it, use it for purposes of spam mail and most important we would never solicit business from the individuals to whom our customers send cookies.
How fresh are my cookies when they arrive?
Your cookies are baked to your order and will be fresh when they arrive. We use no preservatives or additives. To maintain freshness, keep Cookies On Call in their individual bags until ready to eat. For an extra treat, remove cookie from bag; pop into microwave for a few seconds and they taste almost like fresh baked.
What is the average weight and diameter of each cookie?
Each cookie is hand weighed at 2.0 ounces. Each cookie is approximately 3" in diameter. Size and shape may vary, weight will not.
What kinds of ingredients are used?
The following ingredients are in all of our cookies: Flour, Sugar, Butter, Whole Egg, Molasses, Heavy Cream, Pure Vanilla Extract, Pure Maple Extract, Baking Soda, Salt, Spices, a combination of dark and semi sweet dark chocolate and or white chocolate. Other ingredients may include: almonds, hazelnuts, honey roasted nuts, macadamia nuts, peanuts, pecans, walnuts, banana chips, blueberries, cherries, cranberries, raisins, golden raisins, peanut butter, coconut, caramel, preserves, almond paste, rum, pure almond extract, cherry extract, creme de menthe extract and/or rum extract.
Are your cookies peanut free?
All chocolate may contain a trace of nuts. If you have an allergy to nuts or chocolate, we recommend you not consume our cookies.
What kinds of corporate promotions are offered?
Cookies On Call! cookies are unique gifts for any reason for employees, clients or prospective clients. We offer volume/frequency incentives. We would be delighted to customize a package or promotion specifically suited to your requirements. Please contact me with any question you may have.
Can packaging be customized?
Pleasing our customer is most important to us and we have developed customized programs for a variety of companies. The Cookies On Call! trademark purple box and packaging makes quite a dramatic statement; however, because it is a truly regal cookie it always makes an visual and taste impression Please contact us. We will be happy to work with you.
What forms of payment do you accept?
VISA®, MasterCard®, Money Orders, Checks and Cash. We do not accept cash by mail.